Returns & Shipping

RETURNS

Returns and exchanges are accepted within 7 days of receiving your purchase on full priced items only. Please follow the guidelines listed below: 

  • Items must be returned unworn with the receipt   
  • All items must have original tags attached
  • Sale items (items discounted from their original price) or items purchased using promotions are FINAL SALE and are not eligible for exchange or store credit. 

No returns, exchanges, refunds, or store credit after 7 days.

We are unable to refund shipping costs. 

Please contact us within 7 days of receiving your order and we will provide you with a return shipping label. 

Alternatively send your return to:

Velvet Coat
118 E College Street
Iowa City, IA 52240
We reserve the right to refuse any return that does not meet our guidelines.

 

SHIPPING 


Please allow 1-2 business days for us to process your order. Once your order has been shipped we will email you a tracking number.
If you live in Des Moines or Iowa City and would like to pick-up your order please leave us a note at checkout and we will refund your shipping charge. Some items are not available for this option.

 
Orders of $350 or more receive free ground shipping in the continental US via UPS. 
You are responsible to provide Velvet Coat with the correct and accurate shipping address. Please contact us immediately if you need to make corrections.


Velvet Coat is not responsible for lost, stolen or missing packages. Please contact the shipping carrier (USPS or UPS) to file a claim.